We provide two methods for setting up an out of office message on your email account.

• Method 1: Log in via Web Mail
• Method 2: Log in via the Hosting Control Panel

Our recommendation is, where possible, to log in via web mail. When you have set up your out of office message, do be sure to test it by sending yourself a message, preferably from another account.

Method 1: Web Mail

1. Go to http://mail.neutralserv.com/ to log on to web mail with your email address and password.

2. To on the Tools and Options from the menu at the top of the screen.

   

3. Click on the Autoreponder tab in the window that appears, then select / enter the following:

   • Mode: Respond again after a period
   • Repond again after (Days): 1
   • Text: Enter your desired out of office text into this box.

   Then click OK. You do not need to set any other options.

   

4. To remove an out of office message, just set the Mode to Disabled and click OK.

Method 2: Hosting Control Panel

1. Go to http://control.neutralserv.com:380/ to log on to the Hosting Control Panel with your control panel user name and password.

2. Go to Mail and Accounts from the options in the middle of the page.

   

3. On the next page, click on the email account you'd like to add an out of office message to

4. In the Autoreponder section, check Enable Autoresponder and enter your autoresponder Message.

5. Then click Save. You do not need to set any other options.

   

6. To remove an out of office message, just uncheck the Enable Autoresponder box and click Save.

7. NOTE: There is an issue in the Hosting Control Panel where from time to time your message is not saved properly. Should this happen, please set up your out of office message using the Web Mail method discussed at the top of this page.